NRF 2021 BIG IDEAS SESSION
Let’s Get Phygital: Adjusting in-store labor and performance models are key
Watch our NRF 2021 Big Ideas Session: “Let’s Get Phygital! Adjusting in-store labor and performance models are key”
Join Dave Loat, President of StoreForce, with top executives Cathy Cockerton (Reitmans) and Jeff Ronald (RW&Co) plus our CEM panel to discuss the evolving role of stores within Specialty Retail.
Key topics include:
• Measuring store success / Measuring Omni Customer Success;
• Discuss how COVID-19 has expedited ‘Phygital’ roadmaps regarding labor planning, wage management and in-store operations;
• Stores as Markets;
• What initiatives are retailers deploying to adapt.
Recent Blog Posts

5 Ways to Elevate your Retail Staff Performance
What if we told you we have the key to maximising your store staff's efficiencies Well, we do! Throughout countless studies, the physical store is the #1 touchpoint for consumers to engage and...
READ MORE
Retail – A marathon with checkpoints
Treat success in RETAIL like you are running a marathon It is challenging but doable Look at this blog like a race Throughout the race, there are different checkpoints Each checkpoint is an...
READ MORE
Three Signs You’re Using Outdated Workforce Management Tools
What is the first thing that comes to mind when you think of a highly dynamic, agile, and ever-changing business Retail Right The retail industry and the technology it uses are evolving at a...
READ MOREBook a demo
Connect with customers, exceed their expectations,
and make your retail operations more efficient!