NRF 2021 BIG IDEAS SESSION
Let’s Get Phygital: Adjusting in-store labor and performance models are key
Watch our NRF 2021 Big Ideas Session: “Let’s Get Phygital! Adjusting in-store labor and performance models are key”
Join Dave Loat, President of StoreForce, with top executives Cathy Cockerton (Reitmans) and Jeff Ronald (RW&Co) plus our CEM panel to discuss the evolving role of stores within Specialty Retail.
Key topics include:
• Measuring store success / Measuring Omni Customer Success;
• Discuss how COVID-19 has expedited ‘Phygital’ roadmaps regarding labor planning, wage management and in-store operations;
• Stores as Markets;
• What initiatives are retailers deploying to adapt.
Recent Blog Posts
What Store Teams Actually Want from Retail Execution Software
Walk into any big-box store and ask a store manager how they feel about the technology they’re supposed to use—and you’ll often hear: “We don’t use half of it” or “It just slows us...
READ MORE
Training Isn’t Enough: Why Task Guidance Needs to be Embedded in the Flow of Work
Walk into any busy retail store and ask a store associate when they last completed formal training Odds are, it’s been weeks—or months Yet every day, they’re asked to execute new promotions,...
READ MORE
How Pooling Labor Enhances Customer Experience
Retail will always be a business supported by the human touch – your associates on the store floor Retaining experienced and knowledgeable staff in your stores is an essential component for...
READ MOREBook a demo
Connect with customers, exceed their expectations,
and make your retail operations more efficient!