LUSH North America Selects StoreForce on Strength of Sustained Results

Implementation of StoreForce at leading cosmetics retailer, LUSH, demonstrated a remarkable sales lift of 5.7%.

Toronto, ON, May 27, 2014 – On the strength of an outstanding lift in sales of 5.72%, StoreForce announces the rollout of their Performance and Workforce Management Solution with leading health and beauty retailer, LUSH North America.

LUSH piloted the StoreForce Solution in 2013 and elected to proceed to roll out in two phases, with the first commencing just prior to the 2013 holiday season. In preparation for an all-store rollout in 2014, LUSH also installed traffic counting hardware in 2013.

“While 100% of our pilots have proven compelling business cases,” said Dave Loat, President of StoreForce, “this presented us with a fantastic opportunity to measure the sustained benefits of StoreForce post-pilot. Having LUSH roll out in two phases allowed them to measure the comparative performance of stores with StoreForce versus those with only traffic counters.”

When the two groups were compared five months later, the LUSH stores with StoreForce outperformed the traffic-only stores significantly, with a comparative lift in top-line sales of 5.72%.

“This is typical to what we see”, said Dave, “installing traffic counters and traffic reporting alone will provide only a modest benefit. The data itself has limited value until it is incorporated into key processes of execution at store level.”

“The results speak for themselves,” said Andy McNevin, Chief Operating Officer at LUSH North America. “Rolling out StoreForce was a very easy business decision. There has been an overwhelming show of support from our Store Managers and Staff. Culture is very important to LUSH, and we are thrilled to see StoreForce being so willingly embraced. What’s more, I think we are only beginning to scratch the surface on the benefits we will achieve using StoreForce.”

LUSH is rolling out the StoreForce Solution to remaining stores, immediately.

About LUSH North America:

Since establishing 19 years ago, LUSH has been driven by innovation and its ethics. Creators of pioneering beauty products such as the fizzing bath bomb, shower jellies, and solid shampoo bars, LUSH places emphasis on fresh ingredients like organic fruits and vegetables. LUSH operates a strict policy against animal testing and supports Fair Trade and Community Trade initiatives. LUSH leads the cosmetics industry in combating over-packaging by running public awareness campaigns and developing products that can be sold ‘naked’ to the consumer without any packaging. To learn more, please visit the company’s website at www.lush.ca.