Lush StoreForce Rollout: 5.72% Sales Life and Strong Store-Level Buy-In 

“The results speak for themselves. Rolling out StoreForce was a very easy business decision. There has been an overwhelming show of support from our Store Managers and staff.” 
— Lush North America

When store managers and frontline staff support a new operations platform, it’s a clear sign something’s working. Retail tech rollouts don’t always go smoothly—but when they do, the impact is immediate and long-lasting.  

For Lush, rolling out StoreForce wasn’t just a strategic move. It was one of their store teams embraced, making it one of the easiest operation decisions they’ve made. 

Built for the realities of retail store operations

Retail teams juggle a lot: launching promotions, resetting visuals, building schedules, and hitting performance goals. But most tools aren’t built to support that daily workload at the store level.  

Managers can be left jumping between email threads, spreadsheets, and paper checklists—trying to keep everything aligned.  

StoreForce takes a different approach. It’s designed for the realities of store life, combining task execution, labor planning, and performance tracking into one platform. For Lush, that meant managers could focus on the floor instead of sorting through systems.  

A smooth rollout with measurable results

Store teams adopted the platform with enthusiasm, thanks to its intuitive design and mobile accessibility. Tasks became easier to track, schedules aligned better with traffic, and execution became more consistent. 

But most importantly: the impact was measurable. 

After implementing StoreForce, Lush saw a 5.72% sales uplift. That’s not a marginal win—it’s a clear indication that better execution, smarter labor planning, and stronger alignment across stores translates into real revenue growth. 

For Lush, calling it “a very easy business decision” wasn’t just about simplicity—it was about impact. 

Store manager buy-in that drives results

Store manager buy-in is one of the strongest signals that a platform will work. In Lush’s case, managers didn’t just comply with a new tool—they embraced it. 

When leadership at the store level is on board, tasks are completed on time, labor is better managed, and feedback flows consistently. Corporate teams can act on real-time data without chasing updates or second-guessing reports. 

This kind of engagement is rare, and it’s what drives real operational improvements. 

What Lush gained with StoreForce

Lush is known for creating standout in-store experiences. They needed a platform that could support that kind of consistency and energy cross every location.  

Here’s what StoreForce delivered: 

-One platform to manage labor, tasks, and performance. 

-Mobile access for teams on the floor. 

-Real-time insights for field and head office leaders.

-Confident execution and stronger launch readiness.

And perhaps most importantly: store teams were all-in.  

Retail execution tools only work if teams use them

Software alone doesn’t improve execution. Real impact happens when the tool fits how teams already work—and when managers believe in its value. 

Lush’s rollout of StoreForce is a reminder that the best tools are the ones people actually want to use. When the frontline is aligned and execution is clear, performance improves, and stores run more smoothly. 

Looking to increase store performance without adding complexity? Lush made the switch, and their teams made it work. 

Book a demo with us today.