VIDEO TESTIMONIAL
Hackett Partners with StoreForce to Deliver Customer Service in Style
When Hackett, a leading British multi-channel menswear retailer, wanted to increase the effectiveness of its shop floor workforce, StoreForce proved to be the perfect partner.
StoreForce WFM+ has enabled Hackett to take the guesswork out of scheduling staffing levels, delivering real-time data about individual store turnover and the effectiveness of members of the Hackett sales team. This gives Hackett the opportunity to ensure its most gifted salespeople are customer-facing at the busiest times of the week, maximizing sales revenue. It has also enabled Hackett to begin restructuring its sales team making it more dynamic and customer responsive, building on its reputation for customer service excellence.
Watch the case study video with Nik Porter, Head of Retail for Northern and Central Europe:
Recent Blog Posts

6 Simple Ways to Motivate Your Teams as a Retail Leader
According to the most recent Job Openings and Labor Turnover Survey from the US Bureau of Labor Statistics, the quit rate among retail employees gradually increased over the last year, hitting 41%...
READ MORE
Get Your Staff Pumped Up for the Holiday Season
The holiday shopping season can be a make-or-break period for retailers One aspect that significantly impacts the shopping experience is proper staff scheduling and building the best in-store...
READ MORE
Summer Tactics that Get Tourists Choosing Your Store
McKinsey and Company recently shared statistics showing that 2 out of the 3 top areas where consumers spend their money are travel and apparel As temperatures rise and summer sets in, your...
READ MOREBook a demo
Connect with customers, exceed their expectations,
and make your retail operations more efficient!