SUCCESS STORY

Reitmans Uses StoreForce Tools to Become a More Omnichannel Business

“We’re looking at brick-and-mortar sales, along with our quick find fulfillment – so what we’re shipping out of our stores – to take that first step toward to becoming more omni with some of the new KPIs we’ve created through StoreForce.” ~ Lori Budgeon, Director of Sales & Operations, Reitmans Canada Ltd.

Reitmans Uses StoreForce Tools to Become a More Omnichannel Business

Using StoreForce, Reitmans has created personalized KPIs that help them to better understand which channel their sales can be attributed to. Traditionally, Reitmans’ ecomm and brick-and-mortar sales were treated as separate channels. However, it was often the same customer shopping within both channels. Using StoreForce, Reitmans has created new KPIs that give them a more holistic view of their customers.

Geolocating sales pinpoints which brick-and-mortar location should be given credit for those same geographic ecomm sales. This allows them to better allocate labor hours, and lets them budget for each store more accurately.

Measuring sales from all channels as a whole market will continue to help drive performance in their stores. What’s more, it will continue to provide an overall improved customer experience within all their sales channels!

You will discover:

  • How Reitmans created KPIs that help attribute ecomm sales to a geographic brick-and-mortar location
  • How Reitmans is getting the most of their labor spend with Available Capacity
READ SUCCESS STORY

StoreForce can help you to achieve your retail goals and labor planning effectiveness. Interested in learning more? Contact us and engage with one of our retail experts as to how we can future proof your overall retail store management.

ABOUT

Founded in 1926, Reitmans Canada Limited (Reitmans) has been a staple for Canadian women’s fashion for nearly a century. Today, Reitmans operates three brands: Reitmans, Penningtons, and RW&CO., serving Canadians with a strong physical and digital presence across the country.

To learn more, please visit www.reitmans.com

Recent Blog Posts

Insights from Industry Leaders at Retail Technology Show 2024 

Insights from Industry Leaders at Retail Technology Show 2024 

The Customer Experience Drives UK Retailers! There was a buzz in the air last week in London Retail Technology Show 2024 was crackin' with retailers looking for new solutions and...

READ MORE
Revisit and Revamp Your Approach to Retail Labor Planning  

Revisit and Revamp Your Approach to Retail Labor Planning  

Stores have been tasked with many new activities to support digital sales Store performance is also being measured differently – through a combination of brick-and-mortar...

READ MORE
StoreForce Community Conference 2024 Key Takeaways 

StoreForce Community Conference 2024 Key Takeaways 

Our recent Community Conference 2024 was nothing short of amazing! From start to finish, the event was filled with memorable moments, and we were absolutely blown away by our clients this...

READ MORE
What Is the Current Retail Price Index in the UK?

What Is the Current Retail Price Index in the UK?

Quick Answer: Understanding the Current Retail Price Index (RPI) in the UK The Retail Price Index (RPI) in the UK is a measure of inflation that tracks the changes in the cost of a fixed basket...

READ MORE

Book a demo

Connect with customers, exceed their expectations,
and make your retail operations more efficient!