Reitmans Uses StoreForce Tools to Become a More Omnichannel Business
“We’re looking at brick-and-mortar sales, along with our quick find fulfillment – so what we’re shipping out of our stores – to take that first step toward to becoming more omni with some of the new KPIs we’ve created through StoreForce.” ~ Lori Budgeon, Director of Sales & Operations, Reitmans Canada Ltd.
Using StoreForce, Reitmans has created personalized KPIs that help them to better understand which channel their sales can be attributed to. Traditionally, Reitmans’ ecomm and brick-and-mortar sales were treated as separate channels. However, it was often the same customer shopping within both channels. Using StoreForce, Reitmans has created new KPIs that give them a more holistic view of their customers.
Geolocating sales pinpoints which brick-and-mortar location should be given credit for those same geographic ecomm sales. This allows them to better allocate labor hours, and lets them budget for each store more accurately.
Measuring sales from all channels as a whole market will continue to help drive performance in their stores. What’s more, it will continue to provide an overall improved customer experience within all their sales channels!
You will discover:
- How Reitmans created KPIs that help attribute ecomm sales to a geographic brick-and-mortar location
- How Reitmans is getting the most of their labor spend with Available Capacity
StoreForce can help you to achieve your retail goals and labor planning effectiveness. Interested in learning more? Contact us and engage with one of our retail experts as to how we can future proof your overall retail store management.
Founded in 1926, Reitmans Canada Limited (Reitmans) has been a staple for Canadian women’s fashion for nearly a century. Today, Reitmans operates three brands: Reitmans, Penningtons, and RW&CO., serving Canadians with a strong physical and digital presence across the country.
To learn more, please visit www.reitmans.com
Recent Blog Posts
5 Ways to Elevate your Retail Staff Performance
What if we told you we have the key to maximizing your store staff's efficiencies Well, we do! Throughout countless studies, the physical store is the #1 touchpoint for consumers to engage and...READ MORE
Retail – A marathon with checkpoints
Treat success in RETAIL like you are running a marathon It is challenging but doable Look at this blog like a race Throughout the race, there are different checkpoints Each checkpoint is an...READ MORE
Three Signs You’re Using Outdated Workforce Management Tools
What is the first thing that comes to mind when you think of a highly dynamic, agile, and ever-changing business Retail Right The retail industry and the technology it uses are evolving at a...READ MORE
Book a demo
Connect with customers, exceed their expectations,
and make your retail operations more efficient!