NRF 2021 BIG IDEAS SESSION
Let’s Get Phygital: Adjusting in-store labor and performance models are key
Watch our NRF 2021 Big Ideas Session: “Let’s Get Phygital! Adjusting in-store labor and performance models are key”
Join Dave Loat, President of StoreForce, with top executives Cathy Cockerton (Reitmans) and Jeff Ronald (RW&Co) plus our CEM panel to discuss the evolving role of stores within Specialty Retail.
Key topics include:
• Measuring store success / Measuring Omni Customer Success;
• Discuss how COVID-19 has expedited ‘Phygital’ roadmaps regarding labor planning, wage management and in-store operations;
• Stores as Markets;
• What initiatives are retailers deploying to adapt.
Recent Blog Posts
How Pooling Labor Enhances Customer Experience
Retail will always be a business supported by the human touch – your associates on the store floor Retaining experienced and knowledgeable staff in your stores is an essential component for...
READ MORE
NRF 2026 Recap: Workforce and Retail Execution Strategy in Your Stores
The key takeaway from NRF this year is clear: boosting performance in your stores is the next competitive edge Let’s be honest, retail has seen its fair share of big tech...
READ MORE
10 Signs Your Stores are Falling Behind on Peak Prep (and How to Improve Retail Execution)
Even after the holiday rush, many retailers assume “slow season = easy season” The truth February is prime time to assess retail peak prep and identify gaps in store...
READ MOREBook a demo
Connect with customers, exceed their expectations,
and make your retail operations more efficient!