Case Study
How Purple Streamlined Retail Execution with Centralized Scheduling and Task Visibility
We spoke with Patrick Clemens, Retail Operations Manager at Purple, about how streamlining scheduling, communication, and task visibility helped the brand improve execution, save time for field leaders, and support a fast-growing store fleet.
About Purple
Purple is a leading comfort and mattress brand known for its innovative GelFlex® Grid technology and expanding retail footprint. As the company grew, so did the need for consistent execution, clear communication, and efficient labor allocation across every store.
1. Centralizing scheduling, communications, and task management
As Purple expanded, store teams were juggling multiple sources of information. Patrick shared that one of their early challenges was simply managing where everything lived.
“It gave the store teams one place to look for all their information being schedules, communications, current initiatives, and tasks they need to complete on any given day.”
Before centralization, communications were sent out, but there was no way to confirm whether tasks were completed or where follow-ups were needed. This made consistent execution hard to maintain across the fleet.
With everything now living in one system, teams spend less time navigating different tools and more time on the floor supporting customers.
2. Improving task execution and visibility during rapid growth
Tracking execution became increasingly difficult as Purple scaled. Patrick explained how this created operational blind spots:
“We’d be sending out communications but not having any way to track completion on any of the initiatives we were running.”
With task visibility now built in, retail leaders can:
– See which stores completed assignments
– Identify where follow-up is needed
– Monitor consistency in execution
– Maintain accountability as the brand grows
Patrick noted how this shift improved day-to-day operations:
“Tasks made it a lot easier for us to know what’s been completed, who we need to follow up with, and how execution is in the field.”
3. Smoother implementation and faster adoption across store teams
Strong adoption was critical to making the change successful. Patrick described the rollout as efficient and well-supported:
“It went really smooth. They came in, determined what metrics we needed, gave us training, and we rolled out through champions in each district.”
This structured onboarding helped district managers train their field teams quickly, resulting in faster adoption and earlier impact.
4. Allocating labor hours more effectively with real-time visibility
Another key improvement came from better visibility into labor hour usage. Patrick explained how this helped stores operate more efficiently:
“Being able to measure results a lot easier and being able to allocate hours and target hours for our stores… helped them know how many hours they have and how they’re using those hours.”
With labor visibility in one place, stores are now able to:
– Understand available vs. used hours
– Align staffing to demand
– Allocate resources more accurately
– Run stores more efficiently day-to-day
Why operational visibility matters for retail growth
Purple’s experience highlights how centralized scheduling and task management can transform retail operations.
Key benefits include:
– Centralizing schedules, communications, and tasks for consistent execution
– Tracking task completion and operational performance in real time
– Reducing administrative work for district managers and retail operations teams
– Improving labor allocation and store efficiency
See how Purple did it
Get the full scoop here to watch Patrick’s full interview and learn how Purple improved execution and efficiency across its retail network.
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