Employee of the future

The role of the store and employee has changed forever. With the rise of digital, the impact of COVID-19 on footfall, and the changing nature of customer experience, the role of the retail employee has different demands and skills.

Watch our on-demand webinar with experts from PVH Corp. (Tommy Hilfiger and Calvin Klein), the British Retail Consortium (BRC) and StoreForce for a deep look into how retail operations need to be managed in response to these changing conditions. We talk about how changes in customer behavior are impacting the in-store role, the types of technology that can improve in-store operations, new skills your workers need to learn, and how you can get the best performance out of your store and store workers.

In this webinar, we are joined by Kyle Monk, Director of Analytics and Insight, Chris Noble from StoreForce and Robert Newstead from PVH, who look after major brands like Tommy Hilfiger and Calvin Klein, to understand how some leading retailers are approaching the problem.

In the webinar you will:

• Gain a new perspective on how to factor omni-channel challenges into the day-to-day of bricks and mortar
• Learn ways in which retailers can manage their operations and costs
• Get analysis of key trends from across the retail landscape
• Get the inside line on new technologies that are improving in-store performance

Our Panelists:

• Robert Newstead, Senior Operations & OMNI/Digital Transformation Manager UK & ROI – Tommy Hilfiger & Calvin Klein, PVH Corp
• Kyle Monk, Director of Analytics and Insight, British Retail Consortium
• Chris Noble, Director, StoreForce