Retail KPI Performance Management
Deliver remarkable customer experience and drive positive business results by changing the behaviour in real-time to consistently achieve sales targets
Tools That Help Your Performance Against Targets
Leverage machine learning to link metrics to selling behavior using dashboards. Identify opportunities and coach your teams in real-time to maximize your ability to drive sales.
Identify missed opportunities by day of week and time of day, based on actual performance. Change the conversation from ‘What happened?,’ to ‘What actions should be taken?’
Use store-specific history to determine where a location (store, district, company, etc.) should be at any point in the day or week in order to achieve targets.
Use Cases
Dashboards
- Link metrics to behaviors. Analyse the KPIs for the most recent half hour and provide coaching suggestions.
- Build retail business acumen within your store leadership teams by teaching retail math and showing how the levers they pull impact results
- Drill down on any KPI from the dashboard. View KPI performance details by regions, districts, stores, or individual associates.
Performance Statistics
- Allow visibility to performance over time and trends, and capture feedback in the application.
- Analyse trends over quarters or seasons to Identify opportunities by day of week and time of day
- Quickly compare and contrast different time periods to identify opportunities month to month or year over year.
Target Management
- The foundation level of the solution, Target Management uses advanced methodologies to create actionable targets across all metrics and all time periods.
- Create achievable targets for future weeks using historical data plus user-defined modeling criteria.
- Pick your focus KPIs to drive engagement and behaviors, and let the system create the supporting targets using a balanced approach.
Learn more about Retail KPI Performance Management
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Are you convinced? Let’s chat!
Grant Belcher
StoreForce’s regional Business Development Manager for South African Specialty Retailers, based in the city of Johannesburg.
