{"id":4575,"date":"2019-07-25T13:18:23","date_gmt":"2019-07-25T17:18:23","guid":{"rendered":"https:\/\/wordpress-402808-2566796.cloudwaysapps.com\/euro\/?post_type=resource&p=2919"},"modified":"2022-05-14T23:16:57","modified_gmt":"2022-05-15T03:16:57","slug":"marshall-retail-group-rolls-out-storeforce-scheduling-and-business-intelligence-tools","status":"publish","type":"resource","link":"https:\/\/storeforcesolutions.com\/euro\/resource\/marshall-retail-group-rolls-out-storeforce-scheduling-and-business-intelligence-tools\/","title":{"rendered":"StoreForce is the Winning Bet at Marshall Retail Group"},"content":{"rendered":"\n
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\"StoreForce\"<\/p>\n\n\n\n

Marshall Retail Group (MRG) is America\u2019s largest, independent specialty retailer in the casino-resort and airport marketplace. Based in Las Vegas, MRG has provided consumers with a portfolio of attractive, successful brands for over 60 years.   <\/p>\n\n\n\n

MRG has a diverse portfolio of retail concepts for the travel and tourism industry.  These range from the fashion side of men\u2019s, women\u2019s, and children\u2019s stores, to a soft lines and logo side where they have souvenir stores and hotel gift shops.  MRG also has license relationships with several national brands, including Harley-Davidson, Tumi, Swarovski, and Kiehl\u2019s.  Each retail concept has its own unique challenges and opportunities.   <\/p>\n\n\n\n

The company is driven by metrics and Key Performance Indicators (KPIs). Their traffic patterns are different than the regular retail world, which is heavily weighted on the fourth quarter of the year. The travel and tourism traffic pattern is different because it is based on when people travel rather than a time of the year.<\/p>\n\n\n\n

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Scheduling Sales Personnel to Increase Sales<\/strong><\/h2>\n\n\n\n

Mark Rimler, Senior Vice President of Operations, says, \u201cAs we grew, we concentrated on how we could best manage the company\u2019s largest controllable expenditure, which is store payroll. We wanted to make sure that we used our personnel properly to maximize sales.\u201d <\/p>\n\n\n\n

It\u2019s essential that MRG determines how traffic plays a role in identifying opportunities to create sales conversions.  As such, in addition to their POS data, they have a traffic counter system set up at the entrance to their stores which captures the number of customers coming in and out throughout the day. <\/p>\n\n\n\n

Mark adds, \u201cThe other big issue for us is scheduling our salespeople.  It\u2019s very important to have our best people on the floor during the busiest times of the week. Each store has its own unique pattern, so to maximize capability we need to have a business analytics tool for each brand that combines traffic with sales by hour to determine salesperson productivity and to identify the peaks and valleys of the business.\u201d <\/p>\n\n\n\n

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Building Great Partner Relationships<\/strong> <\/h2>\n\n\n\n

In selecting an analytics tool, MRG looked at the marketplace for what would best fit their unique needs. They met with a lot of different companies and felt very strongly that StoreForce presented a business tool that had everything they were looking for. <\/p>\n\n\n\n

StoreForce was chosen not just for their software capability, but also for the StoreForce organization itself.  Mark says, \u201cMRG is a company that likes to build great business partnerships and we found that to also be the case with StoreForce. They had the foresight to see that we would be great partners.\u201d <\/p>\n\n\n\n

MRG had a number of business development meetings with StoreForce where all the different components of the product were reviewed. StoreForce walked through each component and how it could fit within MRG. Together MRG and StoreForce built the business rules that MRG needed in the system. For example, for hotel gift shops MRG needed to have the system track information on a 24\/7\/365 basis. Then StoreForce went back and put the rules together, set it up for MRG and hosted the finished SaaS product. <\/p>\n\n\n\n

Mark says, \u201cStoreForce was incredibly attentive to our needs and every issue that popped up. They were very resourceful in helping solve whatever questions arose. The StoreForce support team solidified our decision from a business partner standpoint. We view their business as important to us, and they view our business as important to them.  It\u2019s a very nice thing to see.\u201d  <\/p>\n\n\n\n

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Results: Improved KPIs<\/strong><\/h2>\n\n\n\n

MRG has seen growth in their KPIs for the stores. They now have better scheduling and payroll control and the added benefits of having reports and dashboards in a much timelier manner. <\/p>\n\n\n\n

\u201cI can\u2019t yet speak to an exact ROI dollar number,\u201d says Mark, \u201cbut I will say that our goal and expectations were to see a growth in our conversion rate, our average transaction, and our units per transaction, and that has happened. We\u2019ve seen improvement in how we schedule and in our sales performance. We see a great benefit in some of the reporting features that we\u2019ve received. I credit StoreForce as being a great partner that helps us drive improvement in our revenues. <\/p>\n\n\n\n

\u201cThe most basic fact is that now every single day our managers can actually see the performance metrics that they are generating on a day, a week, a month, a quarter, or a year-to-date basis. That helps change behavior. When you can see what you\u2019ve done and see where you have areas of opportunity, it can help drive the training and development of your staff to a much higher level. Those are the changes in behavior that we see that help drives our business.\u201d <\/p>\n\n\n\n

Mark continues, \u201cStoreForce has really lived up to my expectations. They\u2019re unique in that everybody who works at StoreForce has worked for a retail organization. They come out of the industry that I do business in. Their system is built for specialty retail organizations and they are always looking to improve it.\u201d<\/p>\n\n\n\n

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Recommendation<\/strong><\/h2>\n\n\n\n

\u201cI would highly recommend StoreForce,\u201d said Mark.  \u201cThey\u2019re a great partner to do business with.  They\u2019ve delivered all the things they told us they would. StoreForce should be the provider of choice for anyone who\u2019s looking for an analytic tool that can take all the retail data and produce actionable information. <\/p>\n\n\n\n

\u201cWe put a very high value on the business partners that put a high value on their relationship with us. StoreForce has done that. They are there to help and guide us and even look for opportunities to make their system work even better for us. That\u2019s the biggest driving force for me. They didn\u2019t just sell me a piece of software, promise me the world, and under-deliver. They worked with us as a partner to meet our needs and they delivered it in a flawless fashion.\u201d  <\/p>\n\n\n\n

Mark concludes, \u201cI will tell you, unequivocally, that this was the easiest and the best implementation of software that we\u2019ve experienced here and that I\u2019ve experienced in my entire career.\u201d<\/p>\n\n\n\n

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READ FULL CASE STUDY<\/a><\/div>\n<\/div>\n\n\n\n
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ABOUT<\/h2>\n\n\n\n

Marshall Retail Group is America\u2019s largest independent specialty retailer in the casino-resort and airport marketplace. For over 60 years, MRG has provided clients with a portfolio of attractive, successful brands that turn pedestrians into window shoppers, window shoppers into buyers, and buyers into loyal, repeat customers.<\/p>\n\n\n\n

The premiere retail development company currently operates more than 160 stores across the United States and Canada. To learn more, please visit www.marshallretailgroup.com<\/a>.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"featured_media":3629,"template":"","resource_category":[3041,3039],"class_list":["post-4575","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource_category-case-study","resource_category-workforce-management-resources-category"],"acf":[],"yoast_head":"\nStoreForce - StoreForce is the Winning Bet at Marshall Retail Group<\/title>\n<meta name=\"description\" content=\"StoreForce was chosen not just for their software capability, but also for the StoreForce organization itself. \u201cMRG is a company that likes to build great business partnerships and we found that to also be the case with StoreForce. 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