{"id":4571,"date":"2019-06-13T17:39:05","date_gmt":"2019-06-13T21:39:05","guid":{"rendered":"https:\/\/wordpress-402808-2566796.cloudwaysapps.com\/euro\/?post_type=resource&p=289"},"modified":"2022-05-14T23:18:42","modified_gmt":"2022-05-15T03:18:42","slug":"case-study-lush-handmade-cosmetics","status":"publish","type":"resource","link":"https:\/\/storeforcesolutions.com\/euro\/resource\/case-study-lush-handmade-cosmetics\/","title":{"rendered":"Case Study: LUSH Handmade Cosmetics"},"content":{"rendered":"\n
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With a growing number of stores and rising sales volume, the talent management team at specialty cosmetics retailer LUSH knew it had to revolutionize its approach to workforce management.<\/strong><\/p>\n\n\n\n

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\u201cIt was important to us that we had a system that helped us schedule to traffic trends, gave us access to reporting and data, and still gave managers the ability to create a schedule that was right for their shops,\u201d explains Courtney Rosenberger, the company\u2019s labor manager for North America.<\/p>\n\n\n\n

LUSH wanted a solution that would produce an increase in sales and business drivers, primarily through:<\/p>\n\n\n\n

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1. Support for Corporate Culture and Data-Driven Decision-Making<\/h2>\n\n\n\n

LUSH managers are empowered to make store-level decisions. The solution needed to create and deliver data that store leaders could use to generate the best outcomes for their locations, rather than having that dictated by upper management.<\/p>\n\n\n\n

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2. Improved Scheduling<\/h2>\n\n\n\n

The company needed to gather granular traffic data that could inform effective scheduling and ensure consistent service for every shopper. \u201cWe want to be able to provide the same level of customer experience all day, every day, during both the busy and slow times,\u201d Rosenberger says.<\/p>\n\n\n\n

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3. Minimized Time Off the Floor<\/h2>\n\n\n\n

LUSH makes sure sales teams are on the floor with customers as much as possible. Their managers needed away\u2014at the shop level\u2014to track tasks for the week, assign them each day and track completion to ensure they\u2019re staying on top of back-office business needs.<\/p>\n\n\n\n

StoreForce\u2019s Workforce Management Solution<\/a> ticked all those boxes.<\/p>\n\n\n\n

StoreForce\u2019s software was implemented in two phases so LUSH could track sales results in the shops with and without StoreForce. \u201cThe shops with StoreForce outperformed the other shops with a comparative lift in sales of 5.72%,\u201d says Rosenberger.<\/p>\n\n\n\n

Adopting a next-generation workforce management technology was a gamechanger for LUSH.<\/p>\n\n\n\n

\u201c[It] has been key to keeping our operations and customer experience consistent during our growth as a company,\u201d Rosenberger says. The data exposes how the company uses labor hours and how that impacts sales. \u201cThe more that managers use the data, the better they get at knowing their business. StoreForce has helped us analyze and use that data to create more effective schedules and provide an excellent customer experience.\u201d<\/p>\n\n\n\n

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READ FULL CASE STUDY<\/a><\/div>\n<\/div>\n\n\n\n
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ABOUT LUSH<\/h2>\n\n\n\n

Since establishing 19 years ago, LUSH has been driven by innovation and its ethics. Creators of pioneering beauty products such as the fizzing bath bomb, shower jellies and solid shampoo bars, LUSH places emphasis on fresh ingredients like organic fruits and vegetables. LUSH operates a strict policy against animal testing and supports Fair Trade and Community Trade initiatives. LUSH leads the cosmetics industry in combating over-packaging by running public awareness campaigns and developing products that can be sold \u2018naked\u2019 to the consumer without any packaging.<\/p>\n\n\n\n

To learn more, please visit the company\u2019s website at www.lush.ca<\/a>.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"featured_media":521,"template":"","resource_category":[3041,3039],"class_list":["post-4571","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource_category-case-study","resource_category-workforce-management-resources-category"],"acf":[],"yoast_head":"\nStoreForce Europe - Case Study: LUSH Handmade Cosmetics<\/title>\n<meta name=\"description\" content=\"LUSH piloted the StoreForce solution in select stores in 2013 and found those stores outperformed their other stores significantly, with a comparative lift in top-line sales of 5.72%.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/storeforcesolutions.com\/euro\/resource\/case-study-lush-handmade-cosmetics\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"StoreForce Europe - 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