{"id":13130,"date":"2021-08-10T16:25:50","date_gmt":"2021-08-10T20:25:50","guid":{"rendered":"https:\/\/wordpress-402808-2566796.cloudwaysapps.com\/euro\/?p=13130"},"modified":"2022-05-10T12:02:03","modified_gmt":"2022-05-10T16:02:03","slug":"revisit-revamp-approach-retail-labor-planning","status":"publish","type":"post","link":"https:\/\/storeforcesolutions.com\/euro\/revisit-revamp-approach-retail-labor-planning\/","title":{"rendered":"Revisit and\u202fRevamp\u202fYour\u202fApproach to\u202fRetail Labor\u202fPlanning\u202f\u202f"},"content":{"rendered":"\n
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The retail landscape has\u202fchanged more in the last\u202f18 months\u202fthan it has\u202fin the last 10 years.\u202fStores have been tasked with many new activities\u202fto support digital sales<\/a>. Store performance\u202fis\u202falso being measured differently \u2013 through a combination\u202fof\u202fbrick-and-mortar and\u202fdigital sales. These changes\u202fhave\u202fimpacted labor planning\u202fin a big way.\u202f Retailers need to consider that legacy\u202flabor\u202fplanning\u202fmethods may\u202fno longer fit with the current operation. There has never been a better time than now to revisit\u202fand revamp\u202fyour labor models.\u202f<\/p>\n\n\n\n

Below are some different labor planning methods to consider. These methods take into account the retail trends of today. These trends include changing customer behaviors, and the new sell and non-sell activities that have emerged recently in retail. They also consider your employees and how you can give them greater choice and flexibility. These labor planning methods will help ensure your store is staffed with the right people at the right time, and with the right quantity required for your store\u2019s customer patterns.<\/p>\n\n\n\n

4 Labor Planning Methods to Consider in Specialty Retail<\/strong><\/h2>\n\n\n\n

Review Sell\/Non-Sell Split of Hours\u202f<\/h3>\n\n\n\n
\"Non-sell<\/figure><\/div>\n\n\n\n

Non-sell activities now account for upwards of 50%\u202fof overall labor hours.\u202fAdditional non-sell activities are driving the need for a large piece of the labor pie. New tasks performed in store include BOPIS, picking and packing, appointment booking<\/a> and virtual appointments, to name just a few. Now is a good time to review your selling and non-selling activities and\u202fupdate your scheduling\u202fprofiles to reflect the current in-store activities.<\/p>\n\n\n\n

Available Capacity<\/h3>\n\n\n\n

Most stores will have some available capacity within their existing store schedules at specific times of day that can be used for non-selling activities. These are the times when customer patterns don\u2019t align with minimum staffing requirements, based on other policies. Before adding more labor hours to your stores, consider your available capacity to perform additional tasks in-store. Try to forecast each store\u2019s daily available capacity and provide visibility to them. These elements will help increase your labor efficiency.<\/p>\n\n\n\n

Labor Banding<\/h3>\n\n\n\n
\"Labor<\/figure><\/div>\n\n\n\n

Labor\u202fbanding groups\u202ftogether similar \u2013 or like-stores,\u202fbased on common characteristics to assess labor spend and productivity. The assessment focuses on identifying opportunities to re-balance labor.\u202fIt\u202fobjectively defines\u202flabor standards by groups, to allocate\u202fthe right number of\u202flabor\u202fhours\u202fto each store. These standards first ensure that retailers maintain a base coverage. They then use productivity to invest hours based on sales volume. This exercise drives results by funding those stores with the greatest opportunity. It also provides a more consistent service level across all stores within the group.\u202f<\/p>\n\n\n\n

Labor banding is the foundation for labor planning\u202fin\u202fspecialty retail. It objectively balances the hours to be spent within your brands, stores, and seasons. Rebalancing hours away from over-funded stores to under-funded stores identifies opportunities for increased sales. These opportunities result in a more consistent customer experience across all stores.\u202f<\/p>\n\n\n\n

Labor Pooling<\/h3>\n\n\n\n
\"Pooling<\/figure><\/div>\n\n\n\n

In markets with a density of stores, consider labor pooling<\/a> for increased scheduling flexibility. You\u2019ve invested time, energy, and money to train part-time employees on processes, product knowledge, and brand values. So, provide them with opportunities to work additional hours. Pooling employees allows them to work in multiple stores within the same city. This provides efficiency for your stores and flexibility for your employees.<\/p>\n\n\n\n

It\u2019s a win-win. You increase employee retention and tenure, and reduce the need for constant hiring and training. The result is a pool of employees who are engaged and knowledgeable working across your stores. Posting shifts and allowing employees to select a portion of their schedule gives them flexibility and control. These are employer attributes that employees are seeking in today\u2019s workplace. Become an Employer of Choice by incorporating flexibility into your scheduling practices.<\/p>\n\n\n\n

Retailers are embracing the evolving role of the store. They are also embracing changes in the customer\u2019s\u202fbuying journey.\u202fLatest trends\u202fcall\u202ffor new approaches to planning\u202fand measuring labor.\u202f With all the\u202frecent\u202fchanges, it\u2019s\u202fimportant to be open to new methods and really challenge the status quo. Stores have changed, and so should the way we plan labor to support this new operation. <\/p>\n\n\n\n

StoreForce can help you to achieve your retail goals and labor planning effectiveness. Interested in learning more? Contact us<\/a> and engage with one of our retail experts as to how we can future proof your overall retail store management<\/a>.<\/em><\/p>\n<\/div>\n<\/div>\n\n\n\n

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Author:<\/strong><\/p>\n<\/div>\n<\/div>\n\n\n\n

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\"Chris<\/figure><\/div>\n<\/div>\n\n\n\n
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Chris Matichuk <\/strong>leads the Services and Product teams as the General Manager of StoreForce. With over 30 years in retail, Chris has vast experience in retail consulting and retail systems. Chris has worked closely with 100+ retailers spanning nearly all formats of retail. She has held positions from field organization to corporate operations in department stores, big-box retail, and Specialty Retail.<\/p>\n\n\n\n

\"LinkedIn<\/a><\/figure>\n<\/div>\n<\/div>\n\n\n\n
<\/div>\n","protected":false},"excerpt":{"rendered":"

The retail landscape has\u202fchanged more in the last\u202f18 months\u202fthan it has\u202fin the last 10 years.\u202fStores have been tasked with many new activities\u202fto support digital sales. Store performance\u202fis\u202falso being measured differently \u2013 through a combination\u202fof\u202fbrick-and-mortar and\u202fdigital sales. These changes\u202fhave\u202fimpacted labor planning\u202fin a big way.\u202f Retailers need to consider that legacy\u202flabor\u202fplanning\u202fmethods may\u202fno longer fit with the current operation. […]<\/p>\n","protected":false},"author":18,"featured_media":13132,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[32,1092,23,38],"tags":[686,1939,1938,2961],"class_list":["post-13130","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","category-blog-post","category-thought-leadership","category-workforce-management","tag-available-capacity-in-retail","tag-retail-labor-banding","tag-retail-labor-planning","tag-retail-labor-pooling"],"acf":[],"yoast_head":"\nRevisit and\u202fRevamp\u202fYour\u202fApproach to\u202fRetail Labor\u202fPlanning\u202f\u202f - StoreForce Europe<\/title>\n<meta name=\"description\" content=\"It\u2019s\u202fimportant to revisit your labor planning models, and be open to new methods that are more aligned with the retail landscape today.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/storeforcesolutions.com\/euro\/revisit-revamp-approach-retail-labor-planning\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Revisit and\u202fRevamp\u202fYour\u202fApproach to\u202fRetail Labor\u202fPlanning\u202f\u202f - 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