{"id":4570,"date":"2017-11-27T19:04:20","date_gmt":"2017-11-28T00:04:20","guid":{"rendered":"https:\/\/wordpress-402808-2566796.cloudwaysapps.com\/de\/?post_type=resource&#038;p=3400"},"modified":"2022-05-14T23:22:35","modified_gmt":"2022-05-15T03:22:35","slug":"success-story-lush-australia","status":"publish","type":"resource","link":"https:\/\/storeforcesolutions.com\/de\/resource\/success-story-lush-australia\/","title":{"rendered":"Success Story: LUSH Australia"},"content":{"rendered":"\n<div class=\"wp-block-columns container has-3-columns mobile-landscape-has-1-columns mobile-portrait-has-1-columns is-layout-flex wp-container-core-columns-is-layout-2 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column spans-2 mobile-landscape-spans-1 mobile-portrait-spans-1 is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-body-large-font-size has-black-color has-text-color\"><strong>At LUSH, StoreForce ensures that peak sales times are identified and staffed with the ideal number of staff, ensuring comprehensive service to all customers.<\/strong><\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-image max-880\"><figure class=\"aligncenter size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1110\" height=\"670\" src=\"https:\/\/storeforcesolutions.com\/de\/wp-content\/uploads\/sites\/8\/2019\/07\/Case-Study-LUSH-Australia.jpg\" alt=\"Mark Lincoln, Lush Australia Director\" class=\"wp-image-3401\"\/><\/figure><\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Since its establishment, Lush has been driven by innovation and ethics. Creators of pioneering beauty products such as the fizzing bath bomb, shower jellies, and solid shampoo bars, Lush places emphasis on fresh ingredients like organic fruits and vegetables. Headquartered in the UK, Lush operates in 47 countries with nearly 1,000 shops.<\/p>\n\n\n\n<p>Mark Lincoln, Lush Australia Director, says, \u201cSince opening its first store in Australia in 1997, the Lush business has experienced great success. It has been a challenge ensuring that the business could cope with our growth, especially in the last three years.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"has-display-small-font-size my-3 max-880 wp-block-heading\" id=\"h-rapid-growth-requires-new-technologies\">Rapid Growth Requires New Technologies<\/h2>\n\n\n\n<p>\u201cWe knew that we had to change what we were doing and bring in new technologies,\u201d said Mark. \u201cIn 2015 I was fortunate to travel to Lush North America to see what technologies they were using. During that trip, the team from StoreForce came in and presented their system and how it could deliver the metrics and analytics that we needed to manage store operations. I was very impressed by their presentation and the endorsements from Lush North America.\u201d<\/p>\n\n\n\n<p>Lush North America had been using StoreForce since 2013 and had recently reported a remarkable sales lift of 5.7% for those locations that installed StoreForce.<\/p>\n\n\n\n<p>Mark continues, \u201cWhat really sold me on StoreForce was visiting a couple of Lush shops in Vancouver and talking to the staff. They all loved StoreForce and found it very easy to use. I could see how StoreForce would address a lot of the issues that we had in Australia and New Zealand.\u201d<\/p>\n\n\n\n<p>Rostering at Lush Australia was manual and required too much management time. For example, managers spent an average of one to two days per month doing staff scheduling and rostering. StoreForce would be a new capability that would streamline the staffing process and free up the store managers to spend more time reviewing operations, analyzing sales results, and getting the most productivity from their rosters. The system helps ensure that staffing levels are set at optimal levels, to ensure the store has people working at the right time to provide great service to customers and achieve our sales targets. Lush Australia implemented StoreForce in 2016.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"has-display-small-font-size my-3 max-880 wp-block-heading\" id=\"h-storeforce-at-lush-australia\">StoreForce at Lush Australia<\/h2>\n\n\n\n<p>Traffic data and point-of-sale data are collected and fed into StoreForce which then identifies peak selling opportunities.<\/p>\n\n\n\n<p>StoreForce generates a user-friendly dashboard that displays a real-time hour by hour summary of how the day is progressing against last year and target. It enables management to refocus their team to maximize sales opportunities.<\/p>\n\n\n\n<p>StoreForce reduced the time needed to produce staffing rosters from two days per month to less than half a day per month. This has allowed store managers to focus on operational analysis and sales coaching, knowing they\u2019ve scheduled the best roster to handle peak sales times.<\/p>\n\n\n\n<p>Lush Australia is the first company in Australia to use StoreForce. Mark says, \u201cI had no concerns that it wouldn\u2019t be a success. The StoreForce people were really impressive in going through the implementation process; their attention to detail gave me the confidence that it would succeed. They certainly put the right resource in to get the job done properly.\u201d<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"has-display-small-font-size my-3 max-880 wp-block-heading\" id=\"h-storeforce-delivers-tangible-and-intangible-benefits\">StoreForce Delivers Tangible and Intangible Benefits<\/h2>\n\n\n\n<p>StoreForce has delivered both tangible and intangible benefits to store managers, store personnel and customers.<\/p>\n\n\n\n<p>According to Mark, \u201cStoreForce is one of the factors that helped us to maintain our sales growth over the last twelve months and has helped us manage our wage cost and stay within budget. StoreForce has taken a lot of the stress away from our managers.\u201d<\/p>\n\n\n\n<p>Mark adds, \u201cWe\u2019ve also seen an intangible benefit in how our managers perceive the business by providing them with the purpose-built tools they need to do their jobs efficiently and be successful.\u201d<\/p>\n\n\n\n<p>The staff loves StoreForce, too. Since it is a web-based system they can check it at any time and use the employee self-service application to access their shifts. They can see upcoming events like promotions or campaigns, or stock takes.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"has-display-small-font-size my-3 max-880 wp-block-heading\" id=\"h-why-storeforce-is-a-success-at-lush\">Why StoreForce is a Success at Lush<\/h2>\n\n\n\n<p>Mark explains why StoreForce is a success at Lush. \u201cIt\u2019s the adoption by the end-user. The users at the store level find it easy to use and they love the information that they have at their fingertips. The store team gets key data very quickly so they can see how they\u2019re running and then react appropriately. The ease at which they get valuable information quickly is the key to its success.\u201d<\/p>\n\n\n\n<p>Mark concludes, \u201cI would definitely recommend StoreForce to other retail organizations. I would emphasize the point that whenever we put it into one of our businesses it is instantly adopted by the user. It saves us a lot of time, is easy to use and delivers results.\u201d<br><\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button aligncenter is-style-fill\"><a class=\"wp-block-button__link\" href=\"https:\/\/www.storeforcesolutions.com\/wp-content\/uploads\/sites\/8\/2020\/01\/StoreForce-Case-Study-At-LUSH-StoreForce-ensures-that-peak-sales-times-are-identified-and-staffed-with-the-ideal-number-of-staff.pdf\">READ FULL SUCCESS STORY<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column span-1 mobile-landscape-spans-1 mobile-portrait-spans-1 is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column bordered-card is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"has-display-xx-small-font-size wp-block-heading\">ABOUT LUSH<\/h2>\n\n\n\n<p>Since establishing 19 years ago, LUSH has been driven by innovation and its ethics. Creators of pioneering beauty products such as the fizzing bath bomb, shower jellies and solid shampoo bars, LUSH places emphasis on fresh ingredients like organic fruits and vegetables. LUSH operates a strict policy against animal testing and supports Fair Trade and Community Trade initiatives. LUSH leads the cosmetics industry in combating over-packaging by running public awareness campaigns and developing products that can be sold \u2018naked\u2019 to the consumer without any packaging.<\/p>\n\n\n\n<p>To learn more, please visit the company\u2019s website at&nbsp;<a href=\"https:\/\/www.lush.ca\/\" target=\"_blank\" rel=\"noreferrer noopener\">www.lush.ca<\/a>.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"featured_media":3401,"template":"","resource_category":[3041,3039],"class_list":["post-4570","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource_category-case-study","resource_category-workforce-management-resources-category"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Storeforce Deutsch - Success Story: LUSH Australia<\/title>\n<meta name=\"description\" content=\"At LUSH, StoreForce ensures that peak sales times are identified and staffed with the ideal number of staff, ensuring comprehensive service to all customers.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/storeforcesolutions.com\/de\/resource\/success-story-lush-australia\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Storeforce Deutsch - Success Story: LUSH Australia\" \/>\n<meta property=\"og:description\" content=\"At LUSH, StoreForce ensures that peak sales times are identified and staffed with the ideal number of staff, ensuring comprehensive service to all customers.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/storeforcesolutions.com\/de\/resource\/success-story-lush-australia\/\" \/>\n<meta property=\"og:site_name\" content=\"Storeforce Deutsch\" \/>\n<meta property=\"article:modified_time\" content=\"2022-05-15T03:22:35+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/storeforcesolutions.com\/de\/wp-content\/uploads\/sites\/8\/2019\/07\/Case-Study-LUSH-Australia.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1110\" \/>\n\t<meta property=\"og:image:height\" content=\"670\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/storeforcesolutions.com\/de\/resource\/success-story-lush-australia\/\",\"url\":\"https:\/\/storeforcesolutions.com\/de\/resource\/success-story-lush-australia\/\",\"name\":\"Storeforce Deutsch - Success Story: LUSH Australia\",\"isPartOf\":{\"@id\":\"https:\/\/storeforcesolutions.com\/de\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/storeforcesolutions.com\/de\/resource\/success-story-lush-australia\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/storeforcesolutions.com\/de\/resource\/success-story-lush-australia\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/storeforcesolutions.com\/de\/wp-content\/uploads\/sites\/8\/2019\/07\/Case-Study-LUSH-Australia.jpg\",\"datePublished\":\"2017-11-28T00:04:20+00:00\",\"dateModified\":\"2022-05-15T03:22:35+00:00\",\"description\":\"At LUSH, StoreForce ensures that peak sales times are identified and staffed with the ideal number of staff, ensuring comprehensive service to all customers.\",\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/storeforcesolutions.com\/de\/resource\/success-story-lush-australia\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/storeforcesolutions.com\/de\/resource\/success-story-lush-australia\/#primaryimage\",\"url\":\"https:\/\/storeforcesolutions.com\/de\/wp-content\/uploads\/sites\/8\/2019\/07\/Case-Study-LUSH-Australia.jpg\",\"contentUrl\":\"https:\/\/storeforcesolutions.com\/de\/wp-content\/uploads\/sites\/8\/2019\/07\/Case-Study-LUSH-Australia.jpg\",\"width\":1110,\"height\":670,\"caption\":\"Mark Lincoln, Lush Australia Director\"},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/storeforcesolutions.com\/de\/#website\",\"url\":\"https:\/\/storeforcesolutions.com\/de\/\",\"name\":\"Storeforce Deutsch\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/storeforcesolutions.com\/de\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/storeforcesolutions.com\/de\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/storeforcesolutions.com\/de\/#organization\",\"name\":\"Storeforce Deutsch\",\"url\":\"https:\/\/storeforcesolutions.com\/de\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/storeforcesolutions.com\/de\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/storeforcesolutions.com\/de\/wp-content\/uploads\/sites\/8\/2022\/05\/i-storeceforce-icon.svg\",\"contentUrl\":\"https:\/\/storeforcesolutions.com\/de\/wp-content\/uploads\/sites\/8\/2022\/05\/i-storeceforce-icon.svg\",\"width\":225,\"height\":58,\"caption\":\"Storeforce Deutsch\"},\"image\":{\"@id\":\"https:\/\/storeforcesolutions.com\/de\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Storeforce Deutsch - Success Story: LUSH Australia","description":"At LUSH, StoreForce ensures that peak sales times are identified and staffed with the ideal number of staff, ensuring comprehensive service to all customers.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/storeforcesolutions.com\/de\/resource\/success-story-lush-australia\/","og_locale":"en_US","og_type":"article","og_title":"Storeforce Deutsch - Success Story: LUSH Australia","og_description":"At LUSH, StoreForce ensures that peak sales times are identified and staffed with the ideal number of staff, ensuring comprehensive service to all customers.","og_url":"https:\/\/storeforcesolutions.com\/de\/resource\/success-story-lush-australia\/","og_site_name":"Storeforce Deutsch","article_modified_time":"2022-05-15T03:22:35+00:00","og_image":[{"width":1110,"height":670,"url":"https:\/\/storeforcesolutions.com\/de\/wp-content\/uploads\/sites\/8\/2019\/07\/Case-Study-LUSH-Australia.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/storeforcesolutions.com\/de\/resource\/success-story-lush-australia\/","url":"https:\/\/storeforcesolutions.com\/de\/resource\/success-story-lush-australia\/","name":"Storeforce Deutsch - Success Story: LUSH Australia","isPartOf":{"@id":"https:\/\/storeforcesolutions.com\/de\/#website"},"primaryImageOfPage":{"@id":"https:\/\/storeforcesolutions.com\/de\/resource\/success-story-lush-australia\/#primaryimage"},"image":{"@id":"https:\/\/storeforcesolutions.com\/de\/resource\/success-story-lush-australia\/#primaryimage"},"thumbnailUrl":"https:\/\/storeforcesolutions.com\/de\/wp-content\/uploads\/sites\/8\/2019\/07\/Case-Study-LUSH-Australia.jpg","datePublished":"2017-11-28T00:04:20+00:00","dateModified":"2022-05-15T03:22:35+00:00","description":"At LUSH, StoreForce ensures that peak sales times are identified and staffed with the ideal number of staff, ensuring comprehensive service to all customers.","inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/storeforcesolutions.com\/de\/resource\/success-story-lush-australia\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/storeforcesolutions.com\/de\/resource\/success-story-lush-australia\/#primaryimage","url":"https:\/\/storeforcesolutions.com\/de\/wp-content\/uploads\/sites\/8\/2019\/07\/Case-Study-LUSH-Australia.jpg","contentUrl":"https:\/\/storeforcesolutions.com\/de\/wp-content\/uploads\/sites\/8\/2019\/07\/Case-Study-LUSH-Australia.jpg","width":1110,"height":670,"caption":"Mark Lincoln, Lush Australia Director"},{"@type":"WebSite","@id":"https:\/\/storeforcesolutions.com\/de\/#website","url":"https:\/\/storeforcesolutions.com\/de\/","name":"Storeforce Deutsch","description":"","publisher":{"@id":"https:\/\/storeforcesolutions.com\/de\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/storeforcesolutions.com\/de\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/storeforcesolutions.com\/de\/#organization","name":"Storeforce Deutsch","url":"https:\/\/storeforcesolutions.com\/de\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/storeforcesolutions.com\/de\/#\/schema\/logo\/image\/","url":"https:\/\/storeforcesolutions.com\/de\/wp-content\/uploads\/sites\/8\/2022\/05\/i-storeceforce-icon.svg","contentUrl":"https:\/\/storeforcesolutions.com\/de\/wp-content\/uploads\/sites\/8\/2022\/05\/i-storeceforce-icon.svg","width":225,"height":58,"caption":"Storeforce Deutsch"},"image":{"@id":"https:\/\/storeforcesolutions.com\/de\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/storeforcesolutions.com\/de\/wp-json\/wp\/v2\/resource\/4570","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/storeforcesolutions.com\/de\/wp-json\/wp\/v2\/resource"}],"about":[{"href":"https:\/\/storeforcesolutions.com\/de\/wp-json\/wp\/v2\/types\/resource"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/storeforcesolutions.com\/de\/wp-json\/wp\/v2\/media\/3401"}],"wp:attachment":[{"href":"https:\/\/storeforcesolutions.com\/de\/wp-json\/wp\/v2\/media?parent=4570"}],"wp:term":[{"taxonomy":"resource_category","embeddable":true,"href":"https:\/\/storeforcesolutions.com\/de\/wp-json\/wp\/v2\/resource_category?post=4570"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}